Frequently Asked Questions (FAQ)

Q: What is the best way to contact you?
A: We prioritize prompt responses to all inquiries. For the quickest assistance, please reach out to us via email at support@kenkoda.com.

Q: When will my order be shipped?
A: Orders are typically processed and shipped within 1 to 3 business days.

Q: How long will it take for my order to arrive?
A: Standard shipping typically delivers within 14 to 25 business days. Please note that unexpected delays may occur at your country's customs or local post office, over which we have no control.

Q: It's been over 25 days and I still haven't received my order. Where's my package?
A: If your order wasn't a pre-order, it may be delayed by customs or your local post office. Please contact us if your package hasn't arrived, and we'll work to resolve the issue.

Q: I need my order ASAP. Which shipping option should I choose?
A: If you have time constraints, we recommend selecting our express shipping option. Express shipping ensures quicker delivery, although it does require a signature upon arrival.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries worldwide. You can select your preferred shipping option during checkout.

Q: What is your return policy?
A: We offer a hassle-free return policy within 30 days of delivery. Please visit our Returns & Exchanges page for detailed instructions on initiating a return.

Q: Are your products eco-friendly?
A: Yes, sustainability is at the core of our brand values. We strive to use eco-friendly materials and manufacturing processes to minimize our environmental impact.

Q: Do you offer wholesale or bulk purchasing options?
A: Yes, we offer wholesale and bulk purchasing options for select products. Please contact our wholesale team at support@kenkoda.com for more information and pricing.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Q: Can I change or cancel my order after it has been placed?
A: We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us immediately, and we will do our best to accommodate your request.